This Website is owned by a SPGPrints group company (“SPGPrints”). Protection of your personal data is important to us. In this Privacy Statement we explain if and how we process your personal data on this Website.

1. Why do we process your personal data?

We ask you to share your personal information for the reasons set out below. If you submit your personal data to this website, we may process it for these purposes. Furthermore, you will find the kind of data we may use for the particular purpose. 
    

1.1. To respond to your queries or communicate with you

To respond to your queries and to be of service we ask for  your personal data via our online contact forms. We might receive data such as:

• your name, 
• title, 
• (business) contact details (including your email address, telephone number, name of your company), and
• any other information that you provide to us in the open field entry of the contact form. 

We only use this information on the basis of your consent, which can be withdrawn by you at any time (paragraph 6). Any clear affirmative action will be considered consent, such as handing over your business card or information that may come up in a business relationship such as hobbies, ages etc. 

1.2. For surveys or other (marketing) communication

To customize and optimize our communication with you and  meet your personal interests, we want to learn and use your personal data to this end. The data is, for example, used to send you surveys on our products or services or to send you marketing communication, to keep you updated on events, special offers, products and services of SPGPrints. Additionally, we may create profiles and analyze your interactions with us. We may collect

• your name, 
• address, 
• date of birth if you have provided us with that information,
• your email address, and 
• topics you have actively and voluntarily shared with us to be interested in, but also those inferred through your registered interactions with SPGPrints websites and apps (for which we may use cookies), 
• your shopping history, both online (if you link your purchases to your profile) and offline (when making an offline purchase), and 
• the links you click in our emails. 

We process this information on the basis of your consent, which can be withdrawn by you at any time (paragraph 6).

1.3. For the development and improvement of products and services

We process aggregated personal data for various SPGPrints business-related purposes, such as developing new products and services, enhancing, improving or modifying our websites, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities. 

We may use aggregated data. Sometimes we process personal data such as

• your name, 
• your email address, 
• your IP address, 
• gender, 
• place of residence, 
• digits of your zip code,
• and any other information mentioned in this Statement or otherwise provided to us by you. 

We process on the legal basis of consent, which can be withdrawn by you at any time (paragraph 6).

1.4. For the technical and functional management of the Website

We process your personal data to help you find information in a quick and easy way and to improve access to and  the functionality of this site. We may collect:

• your IP-address, 
• the internet browser you use, 
• the visited webpages, 
• previous/next visited websites, and 
• the duration of your visit. 

We process this information for our legitimate business purposes, i.e. to better understand how our customers interact with our websites.

1.5. When you create an account with us, to administer the account

Upon your request, we can create a personal account for you to make the purchasing process easier for you. Upon creating your account we will send you your personal login information. To this end we may process:

• your name, 
• a valid email address, and 
• any other information requested to get started, as well as
• your display name, 
• your role, and 
• your login data. 

We process this information on the basis of your consent, which can be withdrawn by you at any time (paragraph 6).

1.6. When you purchase products through our web shop, to process your order and manage the relationship

We may use personal data to keep track of your purchase and deliver of your order,  report the status of your order, and contact you about the transaction. For this purpose we need at least:

• your name and geographical address, 
• contact details such as telephone number or e-mail address, 
• credit card or other payment information, 
• your acceptance of our applicable terms and conditions, and 
• whether or not you want to receive our newsletter. 

We process this data in order to carry out the purchase agreement and to deliver your order to you, as well as provide the service you expect from us.

1.7. Compliance with laws and legal obligations and protection of SPGPrints assets and interests

We will process your personal data as appropriate or necessary (a) under applicable law, including laws outside your country of residence and including e.g. counterparty due diligence, money laundering, financing of terrorism and other crimes; (b) to comply with legal processes; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions and other applicable policies; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of yours or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. If so required, we may collect and use

• your name, 
• your contact information, 
• your correspondence with SPGPrints, 
• your use of any of our products and/or services, and 
• any other information mentioned in this Statement or otherwise provided to us by you, 

only if such is required for one of the purposes mentioned in the previous paragraph. We process this information on the basis of our legitimate business purposes.

2. With whom do we share your personal information?

We do not share your data with third parties other than those situations mentioned in this Privacy Statement. Being part of a global company, your personal data may be transferred to other SPGPrints entities. To ensure that your personal data are treated with a high level of protection, SPGPrints has implemented a Privacy Policy worldwide. 

Service providers and other external parties

 We may also use third-party service providers to perform certain data processing activities on our behalf, such as information technology and related infrastructure provision, security (including identity and access management) services, and legal, financial/accounting and other similar services. We have agreed technical, organizational and contractual measures (data processing agreements) with these third parties to ensure that your personal data is exclusively processed for the purposes mentioned above and to ensure that the data is well secured. 

Only if we are required to do so by law, your personal information may be provided to supervisory agencies, fiscal authorities and investigative agencies.

3. Where do we store your personal data?

Your personal data may be stored and/or processed in a country other than the one you reside in. SPGPrints will ensure that if your data are transferred to another country, it will continue to receive adequate protection,  through contractual arrangements with these third parties.
 

4. How do we secure the data?

Your personal data are treated confidentially and we have taken technical and organizational security measures against loss or unlawful processing of this data. We use several security techniques including secure servers, firewalls and encryption, as well as physical safeguard of the locations where data are stored.

5. How long do we retain personal data?

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Statement, unless a longer retention period is required or permitted by applicable law.

6. Rights regarding personal data

You have certain rights with regard to your personal data. In accordance with the law you may have the right to request a copy of your personal data and further, where reasonably possible, have access to your personal data. You also may have the right to rectify and erase your personal data or to request to restrict or object to the use of your personal data. You also have the right to lodge a complaint with a supervisory authority.

Withdraw consent
In addition to that you may at any time withdraw the consent that you gave to using your personal data. Withdrawal of your consent will not affect the lawfulness of the processing based on your consent before the withdrawal.
Should you wish to withdraw your consent, please have a look at the communication you received from us. For example, unsubscribing from our newsletter can be done by a button in the footer of such letter, hence withdraw your consent to use your contact details. Whenever such a button or option is not readily available, please send an email to compliance@spgprints.com stating your request and the sort of personal data involved.
  

7. Links to other websites and social media

On the Website you will find a number of links to other external websites. Although these websites are selected with care, we are not responsible for personal data processed through these websites. We also offer the opportunity to create an account with us through your social network account (such as LinkedIn). This will save you time in creating the account, as your sign-on credentials will be imported from your social network account. Please note that when you use this "social sign-on" option, we may receive certain information via the social network, such as your name, age, location, preferences, occupation, and other information from your public profile. This information is not requested by us, but is provided by the social network through the use of the social sign-on option. When you use the social sign-on option, we will only import the information that is necessary for the creation of your account with us and will, upon receipt of any other information, discard the other information received through the social network. After having created your account, you will have the opportunity to supplement your account with any relevant information you want to share with us.
 

8. May persons below the age of 16 provide personal data?

Persons below the age of 16 may only provide personal data to us if they have written permission of one of their parents or their legal guardian who has read this Privacy Statement.
 

9. Who to address with questions about your personal data?

You can ask questions about your personal data at any time by sending a request to: compliance@spgprints.com.
In order to process your request we will require (and therefore process) your name and contact details.

Disclaimer

Disclaimer for www.spgprints.com

SPGPrints B.V. hereafter “SPGPrints” hereby grants you access to www.spgprints.com (“the Website”) and publishes text, images and other materials here for information.

Here SPGPrints reserves the right to amend the content or to remove parts of it at any time without having to inform you of this.The information on the Website is intended to be without obligation and not as a specific offer for the conclusion of an agreement. Agreements are only concluded by the acceptance of an offer on the Website indicated as such. 

Restricted liability
SPGPrints makes every effort to keep the content of the Website up to date and/or to supplement it as often as possible. Despite this care and attention, it is still possible for the content to be incomplete and/or inaccurate. 

The materials offered on the Website are offered without any form of guarantee or claim of accuracy. These materials may be changed at any time without prior notification by SPGPrints. 

SPGPrints may never be held liable for hyperlinks to third party websites or services included on its own Website.

Version 1.0 - SPGPrints B.V. (Trade Registry Brabant/Eindhoven, no. 16032034) is part of the SPGPrints Group. All offers from and agreements with SPGPrints B.V. are subject to the general terms and conditions of delivery of SPGPrints B.V. All offers from and agreements with SPGPrints B.V. regarding consumables are subject to the general terms and conditions of delivery for consumables of SPGPrints B.V. These general terms and conditions of delivery of SPGPrints B.V. have been filed with the Chamber of Commerce in Eindhoven under number 16032034 and will be sent to you on request, free of charge.